Returns, Refunds, Cancellations & Exchange Policy

How does the Return process work?

You can only apply for a Return from your RUKMINI account within 7 days of receipt of order to you. Login to your account and go to the ‘Return/Exchange’ section. Enter your order details and proceed with the next steps. 

What is the refund policy for returns of orders placed during a sale?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price. 

Note: ANY PRODUCTS PURCHASED DURING PROMOTIONS WHEREIN FREE PRODUCTS ARE INCLUDED, SUCH ORDERS WILL NOT BE ELIGIBLE FOR REFUNDS AND EXCHANGE.

How do I cancel my order?

Orders that have not been shipped can be cancelled by placing a Return Request or by calling our Customer Care Number (033-25300087).

If you want to edit your order we will not be able to change anything once order is shipped. For changes in the order before it has been shipped, please call us directly on the number and we will try our best to work it out for you.

What are the terms and conditions for refund?

Refunds for Prepaid orders would be directly initiated to source account and COD orders will be refunded based on the account details/UPI provided by you.

Cancellations - If the order is cancelled before shipped, the refund will be done within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a refund upon request, after the package reaches back to us.

For Wrong/ Missing products - We can either ship out the product(s) or a refund as per your convenience.

SELF-SHIPPING OF ORDERS FOR RETURNS

You’ll have to courier the product(s) to the following address: 

RUKMINI ENERGY PRIVATE LIMITED, 5/2B, Sachin Mitra Lane, Kolkata – 700 003, INDIA.

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount will be refunded to your bank account in case of prepaid and in the form of coupon code in case of COD.

We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. For orders from outside India, please use DHL/UPS or other reputed Courier.